Complying Written Arrangement (CWA)—enjoy the improved process in Xplor

A mother reviews a Complying Written agreement on her smart phone.

Everything you need to know about recent changes to signing a Complying Written Arrangement (CWA).

A Complying Written Arrangement (CWA) is an agreement between a provider at an Early Learning Childcare Centre and a parent or guardian for providing childcare services in exchange for fees. Once a provider and parent or guardian have signed a CWA, a child is considered to have started care. A childcare session must be paid under a CWA to be eligible for receiving a Child Care Subsidy (CCS). 

Before starting care at a service provider, parents/guardians should complete their Centrelink Claim and Activity Test in MyGov

A woman smiles while she enters information on her laptop computer.

Service providers and their clients enter into CWAs when they decide to charge for childcare services. Two primary purposes can be accomplished with a CWA: 

  • When a parent or legal guardian signs a complying written arrangement (CWA) with a licensed childcare provider, the child is considered to have started attending the program. 
  • An eligible care session is one for which a parent or guardian has incurred an expense due under a CWA. 

CCS eligibility can be updated at any time through the CWA. For approval via the MyGov website, the CWA must include:  

  • Information on the caregiver and the parent’s contact information 
  • The start date of the agreement 
  • The child’s or children’s full names and dates of birth 
  • Start and end times, as well as session days  
  • Whether care is provided on a casual, ad hoc, or regular basis
  • A detailed breakdown of fees to be charged under the arrangement 

What’s changed with the Complying Written Arrangement (CWA) process? 

On 21 October 2022, the CWA process changed. In the past, an enrolment notice couldn’t be made unless a CWA agreement was signed through the Home app. Now, an enrolment notice will automatically be sent upon successful completion of a new CCS enrolment (CWA) on the Government Enrolment page.  

CWAs will still be generated in parallel for caregiver approval via the Home app.  

A woman taps tablet as email icons flow from the screen.

The CCS enrolment procedure will be facilitated by automated email communications with parents. 

Throughout the entire CCS enrolment (CWA) process, primary caregivers will get four types of automated emails instructing them on the next step to take. When each of these conditions is met, an email will be sent out immediately: 

  • The CCS enrolment (CWA) notice is “Pending” or “Pending Eligibility” 
  • The CWA agreement has not been signed for more than 48 hours 
  • The CWA agreement has been revised in both Office and Home 
  • The CWA agreement is approved 

What does this mean for you? 

Faster Complying Written Arrangement (CWA) enrolment processing with fewer errors 

Submitting a CCS enrolment (CWA) for a child changes its status to “Pending” or “Pending Eligibility.” To simplify the CCS enrolment process, primary carers will first sign their CWA through MyGov. They can then navigate through to Home to finalise. And if this isn’t done immediately, the primary carer will get an email reminder within 48 hours. 

The redesigned CWA flow eliminates the “Draft” status, but draft CCS enrolments won’t be affected. Users can also create a new CWA enrolment to override their previous draft if they wish.

Previously, errors would only appear after the parent had signed into the CWA in the Home app. But now, any errors are immediately identified, preventing the CCS enrolment from being created and enabling admins to remedy a problem quickly.   

Lessen backdating 

Office users can choose CCS enrolment (CWA) start dates (current or past date only). 

CCS enrolling (CWA) notification start date is no longer based on a parent’s approval (in the Home app). Previously, parents/guardians approved the CWA after their arrangement start date, which meant admins had to manually backdate the start date. 

Proactive CCS enrolments 

If the new CCS enrolment fails to submit to the government, an error message will be displayed (e.g. Individual CRN and DOB do not exist). 

Previously, error notifications didn’t appear until a parent/guardian stopped receiving CCS payments. 

A father hugs his young daughter as he sits at a kitchen table, strewn with papers, a calculator and a laptop computer.

Smoother enrolment experience for parents 

Parents/guardians will be kept up to date throughout the CWA process via automated emails, with instructions, CCS and Office support resources if they need more help. 

There are no items to action, and nothing else is required on your centre’s part. This feature will automatically update in Office.   

Significance of the change to the Complying Written Arrangement (CWA) process

This change eliminates several of the past roadblocks around the CWA process, such as:  

  • CCS enrolment (CWA) being a lengthy and tedious process 
  • Certain steps getting lost between either parent or guardian 
  • Parents having trouble locating the CWA, and the two-step process posing a difficulty for them 
  • Backdating was unavailable to admins 

How can I sign a Complying Written Arrangement (CWA) in the Home app?

Signing your CWA in Home is quick and simple. Please refer to this handy graphic and follow the five easy steps to sign your CWA. 

A poster with screenshots and steps outlining the process of signing a Complying Written Arrangement (CWA) in Xplor Education's Home app
Tip: Right-click and select “Open image in new tab” to zoom in on image

How can I confirm my child’s CCS enrolment?

After you’ve signed your CWA, the second step is to confirm your child’s CCS enrolment. Again, this is a straightforward procedure when you know how. Simply follow the eight steps in the following graphic to confirm your child’s CCS enrolment. 

A poster with screenshots and steps outlining the process verifying your child's CCS enrolment, step 2 of signing a Complying Written Arrangement (CWA)
Tip: Right-click and select “Open image in new tab” to zoom in on image

Support Info 

Please refer to this support article for further assistance on CWA approvals. If you have any questions or concerns about the new CWA process, you can contact the Xplor Support Team via, on (03) 8652 1963 (between 8 am–6 pm AEDT), through your Office setup or the chat icon on the Support page


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Zeus Martinez

Marketing Content Specialist

Wordsmith and storyteller at heart. Writing professionally since 2005. Living and breathing in the childcare education sector as a marketing copywriter for Xplor.