New Playground Messenger feature brings educators and guardians even closer
Playground Messenger boosts family engagement and provides peace of mind.
Playground, Xplor Education’s platform for educators, helps early childcare and education (ECEC) facilities with their day-to-day operations by streamlining admin duties, documentation and compliance. Now, in addition to helping keep children safe with health event recording and safety monitoring, Playground’s latest Messenger update makes it easier for educators and guardians to stay in contact during the day.
Messenger, the newest feature in the Playground app, allows messaging between educators and guardians using Home. Educators and families could leave comments on Posts and Moments previously. But there was no means of organic, ad hoc communication.
Playground Messenger enables two-way communication
Now, educators can seamlessly reach out to guardians and vice-versa.
Home already provides families with greater peace of mind, as they’re actively involved in their children’s lives during care. Now, Messenger gives educators a means of quickly reaching out to guardians in the moment. It simultaneously provides guardians with an open, direct line of communication with educators.
At Xplor Education, we strive to build for people and make life simple. We value customer feedback, and this newest update is a testament to our dedication to services and educators. Allowing educators and guardians to message each other was a top request on our Canny board (the place for services to request and vote on features)—so we listened. It was so popular we knew we needed to add it to Playground to make it even more valuable to educators. Simply put, our customers are at the heart of everything we do.
Playground Messenger—providing real-world benefits
The addition of Messenger to Playground benefits educators in several ways. They can now give real-time updates on programmes and plans for individual children. They can also confer with guardians if they have questions about a child’s behaviour or reaction. Guardians can also advise educators caring for their children, helping them personalise their approach.
Random bumps and incidents are unavoidable when you have children running around a serivce. Messenger provides more peace of mind, especially in situations where guardians can’t answer the phone. You can supplement incident reports in Playground with on-demand messages to assure guardians their little one is safe and still enjoying time with their playmates. And if a lockdown occurs, educators can also message guardians to tell them their child is safe after the headcount has been done.
With unprecedented access to the carers responsible for their little ones, guardians now have the freedom to update educators on those minor but urgent matters or let them know if they’re running late without having to create a Memory.
Learn how Playground’s Messenger helps educators and guardians work together to create an environment where children thrive.
Zeus Martinez
Marketing Content Specialist
