Mastering OSHC Service Bookings in Office

[00:00:00] 
Natasha:   Hello everyone and welcome to today’s webinar where we will be exploring a service booking for OSHC. So, this is specifically for customers who are on Office Essentials because we will be going over the new Office Essentials features and how best to use those within your OSHC or OSHC service.

[00:00:27] 
I always like to start my meetings with an acknowledgement, So, I would like to show my respect and acknowledge the Quandamooka people as the traditional custodians of the lands, winds and waters from where I gather today. I extend my acknowledgement to the traditional custodians throughout Australia, celebrating their diversity, culture and ongoing connections to lands, winds and waters throughout Australia, including where you gather from today. I pay respect to Elders past, present and emerging, extending that respect to all Aboriginal and Torres Strait Islander peoples joining us today.

[00:01:02] 
How can you interact with us? So, our webinars are fully interaction heavy. We want to know what you’re thinking. We want to be answering your questions. We really want you walking away from any of these sessions with everything answered and feeling really confident and comfortable with our features. So, for every webinar that we run, we ask that you place your questions in the Q&A box. You’ll be able to see the Q&A along your menu item in Teams. So, across the top you’ll have the Q&A option. Please jump in there and place all questions. If you do add questions to the chat, I won’t see them. I will direct everything over to Q&A. But if you’d like to connect with people on the call, you can absolutely use the chat, let people know which service you’re from. If you’re wanting a general advice from each other, that’s where the chat will come in. You can absolutely jump in there and just connect with one another. But if you have a question for myself, in the Q&A, please.

[00:02:04] 
All right. What will we be covering in today’s webinar? So, I’m going to take you through the app settings. So, we’re going to talk about the new features that we’ve released being your cancellations, instant casual and instant recurring bookings. We’re going to go into the room settings. So, we’re just going to speak particularly to the the time frames that you can put on your cancellations and your bookings will also lightly touch on your capacity management. Although we have gone over that several times in other webinars, So, we won’t stick to that today too detailed. We’ll talk about room closures. So, our room closure feature that got launched mid this year and how that might work for the upcoming vacation care period in your services. We’ll also lightly touch on booking rules. We’ll go through promo codes and then finally we’re going to end today’s session in the Home app and we’re going to take you through a family’s booking experience if you are using any of the new essential features. Perfect. So, without further ado, let’s jump live into the service and take you through everything that I just mentioned.

[00:03:29] 
All right. Okay. So, when we’re talking about our app settings, where are they found? They fall under settings, service settings, and then they’re the app setting tab just here. When we’re talking about the bookings, they relate directly through to your Home app. So, we’re scrolling to the bottom field, which is Home. And we’re talking directly to your instant recurring mobile bookings, your instant casual mobile bookings, and your mobile cancellations in here. So, there are three Essentials features. We have also introduced instant absent. If you’re not already using it, it is a really great feature because it will mark children as instantly absent for families who apply an absent or holiday through the Home app. So, instead of them sitting and waiting in a pending status for you to approve their day off, it instantly marks them as absent and lets them know.

[00:04:29] 
For any of these features, if you would like to be using them in your system, you just need to toggle them on and then you just hit save down the bottom to submit into your system. And those features are now live and you’re able to be using them and your family is going to be able to utilise them on the Home app. You can have any combination of these So, you don’t have to have instant absences turned on if that doesn’t work for you. Maybe you might apply a discount to absent days. So, you want them to come through the notification bell. You can keep that toggled off. You don’t have to turn on mobile cancellations. If you actually charge for all sessions, whether they’re absent or not. Don’t turn the feature on. And again, if you don’t want families making recurring session bookings, you can toggle that off. You could just have instant casual on or any combination that works for you. So, again, just making sure whatever you do toggle on, it will be orange indicating that it’s on. Just hit save at the bottom to make sure that you submit this feature on your system. Excellent.

[00:05:33] 
So, going over to our room settings now, settings, room settings. You’re going to have your rooms listed in here. They might look similar to this where you have an after-school care, a before school care and a vacation care. You might have a few extras. Room settings are under the particular room, and you could have a set of rules for each different room. So, if your cancellation period, for example, in 24 hours’ notice, but before school care it’s 12 hours, after school care it’s 12 hours, you can absolutely determine those through your room settings. So, jumping into our after-school care, when we’re talking about your cancellation and booking notice periods, this is where you’re going to see them. So, booking rules for after school care, and this is your cut off time. So, you can actually lock or prevent families from being able to make an instant booking if you have space available based on the cutoff times that you place in here. So, for after school care, you might have a two-hour cut off period where you would really like them booking in by 1pm with the session starting at 3pm. So, you could put that in here, you could put two and then in the drop-down hours, days, weeks, months, it’s really up to you. I’m just making sure you’re hitting save changes to cement that into the system.

[00:06:56] 
So, this will go against your booking rules, which we’re going to look at shortly. So, that’s your cutoff time for instant bookings that applies to reoccurring and casual. You’ve also got your cancellation notice period. So, if you do opt to be using our cancellation feature then you can actually put some cut off frames in here as well. So, if families need to give you 48 hours’ notice, then it would look like this. If they actually need to give two weeks’ notice, then you could write two. And then in the drop down, you’ve got hours, days, weeks, and months. So, we could do two. Weeks in there. What this means for families, and we’ll walk through it in our Home app view if they are to cancel a booking they will not be charged. The session will actually delete off the system if they give you more than two weeks’ notice. So, if you’ve toggled this feature on and they give you more than two weeks’ notice, that session will be cancelled and removed off the system. If they are cancelling their session but it is less than two weeks, So, if they’re doing it within that two-week window, it will instantly mark the session as absent, but they will still be charged for it. So, on your master roll it’s going to look as though that child isn’t going to attend but they will be charged for it in line with your cancellation policy that you’ve set up here. For families it does let them know this on the Home app, So, we will walk through it and you’ll be able to see that they do have the option to not mark their child is absent and actually attend those sessions because they will be paying for it. So, it is up to them. They don’t have to mark them as absent and not attend. If they see that obviously they’re going to be charged. So, they’re the two features that you would want to be checking and placing rules against if you are utilising your instant casual or reoccurring bookings and your cancellations. Again, these need to be put into the system against each individual room, So, you can’t do it at a provider or service level, it’s at a room level, each room.

[00:08:55] 
Then we’ll briefly go over your capacity management in here. So, based on the capacities that you’ve set in the system, this is what’s going to be available to your families in order to book on their Home app. So, you can see on here that I have 50 spaces today. If I look at next month, I’ve got 120 spaces, which is my default capacity. Now, you can update this at any stage. So, in here, if I’ve got a lot of team members off, or if we’re doing an offsite excursion, I could customise and say that I can only take 40 on that day. So, I’ve just saved that, and my capacity is now 40 for Friday being tomorrow. And you could do that in bulk as well, So, you can select your date range in here, and you can actually reduce that for a certain date range. This number here is informed off your Master Roll. If you’ve only got 40 spaces available, we’re going to look on Master Roll, see how many spaces you have. Say you’ve got 38 children booked in. If you’ve got families who are wanting to make an additional day booking, you’ll have two spaces available So, they can instantly secure those because you have availability. Once you’re full, however, you’ll You’re at capacity. There are no instant bookings available then because you’ve reached capacity.

[00:10:09] 
Now in Master Roll you can overbook. So, if the administrator is going through and booking children in, they will just need to look at how many children they have for the day and make sure they’re not overbooking internally. But when we’re talking about the family experience, they will only be able to book spaces that you have available. Now, if someone goes through and uses the cancellation feature, So, they mark their child as absent for the day, or they cancel the session, if they’re marked as absent, that’s an available space. If you’re at 40 and someone marks as absent for the day, you’re down at 39, it means a family can come in and secure that space. So, it’s a really, it’s really great to be promoting these features with your families to make sure that firstly, they’re updating the bookings on their end, they have a lot of autonomy to be able to secure casual days as they need them. But also, if they’re going to be away for the session, they should be going through Home app to alert because it means that it opens up for other families to be able to secure that session. It also informs you as administrators that, you won’t be expecting that child. So, that is your room settings.

[00:11:19] 
All right, then we’ve got room closures. So, this would be a really great feature to start thinking about, especially with the upcoming public holidays that we’re going to have over the Christmas and New Year period. Are you wanting to close those rooms to make sure, firstly, nobody’s booking in for those days, but also that your rolls are blocked So, your administrators also aren’t accidentally booking children in. If you don’t charge, that is. If you do charge completely okay, you can just block it for families on the Home app to not be able to book in. So, again, by coming settings, room settings, but instead of seeing our rooms list, we’re moving to closure list. So, this is where we’re going to be able to see a historic record of any expired closures, any upcoming or currently active closures will be listed in here as well. Now, if we’re wanting to close a room, we’re just pressing on the plus add to the bottom right here. Now, you can customise the name of this, So, you might call this Christmas Day Closure, Boxing Day Closure, New Year’s Closure. If you close over a certain period, then it just might be your end of year closure. Completely up to you. You will be able to retrospectively report on these. So, whatever you’re calling them, that’s up to you internally. I’m going to call this one Christmas Day Closure. From here, from a provider perspective, you can create your own categories. So, in the dropdown, anything that you see in here is because you’ve created it as a provider. So, then you’ll be able to select from it to create. You’re just typing them in and that’s going to create the option. If I go to type it, and it’s already in the system, you’ll see that it’ll populate here but you can create any, any categories that you’d like to assign these against. Directly underneath, you’re going to put your closure date range. So, for a single day, I’m just selecting the same date. So, my start date is going to be December 25th. And my end date is also going to be December 25th. This isn’t going over a period of time. We’re closing for 1 day being Christmas day. Now, if you want to capture both Christmas and Boxing Day in the one you absolutely can. You might just rename what this closure is to align with obviously having multiple days selected in here. If you close over a week period again, it’s your naming convention. So, it’s up to you. Once ready, I’m going to create this closure. It’s going to take me to this screen here, and I have the option to update if I need to. So, if I’m looking at this and I think, oh, I really want to rename this, I’m not quite liking the name or I’ve selected the wrong date range, you can edit. Otherwise, we’re adding the rooms. Now, you’ve got a couple of options in here. Room closures work on a service level, but also at a provider level. So, if I have the provider access, I can go in and I can make the closure for all of my centres that fall under my provider umbrella. Alternately, if I’m an administrator at a service, I only have access to Little Sprouts, for example, then I would just be closing Little Sprouts. And again, I can select which rooms will be included in this. So, if I go into add / remove Little Sprouts here, I can see all of my rooms. If I just want before and after school care closed, I could just close them because it’s Christmas Day. I’m going to close everything, but it gives you an idea that room closures aren’t necessarily just for the whole centre. In OSHC or OOSH, you could actually be closing your before and after school care during your vacation care period. So, those rooms won’t be seen or visible on the Home app. You also won’t be able to make bookings in Master Roll because you’ve closed the room. So, it’s a really great way to assist your administrators by making sure those rooms are closed.

[00:15:12] 
Once I’m ready, however, day selected, I can see all the rooms that are attached. I can press on update. And then if I go back. I can see that I’ve got it upcoming here. If I want to view those details, I can absolutely press on it. While it’s in an upcoming status, I will be able to make any edits changes. So, again, that date range, that name, that category can be updated. The rooms can also be updated. So, you can add more, you can delete them if they’re not correct completely at your discretion. However, once it goes active, you won’t be able to make any changes. So, just keep that in mind in an upcoming status. Absolutely, you can edit this if you require. Once it’s active, you’re not going to be able to edit. And then once it’s expired, it’s a historic record. So, room closures is a really great way again to close off those rooms. So, they’re not available to families on the Home app. So, they’re not getting confused around if it’s vacation care, why can I see before and after school care. Even though you can set your capacities to zero, it is really great to close those rooms off completely to mitigate confusion. Really key to note, if you do close a room, then your administrators on the system through Master Roll will not be able to make a booking into a room that’s closed. So, if the room is closed, no future bookings can be made. It does not delete any existing bookings. So, if I’ve just made a closure for the 25th of December, but I have all of my children booked for the 25th of December, it doesn’t delete them out of the system. They will remain on master roll for the 25th. I would need to go through and manually delete those if I didn’t want to charge. But it’s a really great way again, for casual bookings through the Home app just to remove that option So, families aren’t getting confused. The service isn’t open. You don’t have any availability. But if you do still charge for public holidays, we’re not deleting off master roll. You can absolutely still charge for those sections. And you can go through and mark them in bulk as well as absent. Excellent. So, that’s your room closures.

[00:17:29] 
We’re going to go through booking rules now. So, just making sure that your booking rules are set in the system to ensure that your families can utilise these new features, which are your cancellations, your instant and recurring bookings as well through Home app. So, going through settings, service settings, and we’re talking about booking rules, which is this tab here. When you first come into your booking rules engine, you do have the ability to set up some some rules around when your families can book in. For example, if you set a booking rule for before school care that your session starts at 6am and runs through to 8:30. If you want to put in minutes prior to booking. If you say that they can sign in 90 minutes before, this means that families will be able to book in from 4:30 a.m. Now, you may not be open. This might be more aligned to your vacation care where you might have 9-, 10- and 12-hour sessions. So, you’re just allowing your families to be able to book in 90 minutes before their session actually start. So, if they’re on a 9-hour session that starts at 830, you’re actually enabling them to be able to sign in from. 7am. So, that’ll help your families being a little bit more flexible with the sign in and out times, but still obviously meeting their session hours. If this doesn’t apply to you, if you don’t want them signing in early and you need them to be sticking to the sessions you have in the system, you need to set this to zero. So, they can sign in 0 minutes prior. 6am session, they sign in at 6 am. For an 8:30 session, they sign in 8:30. There’s no buffer time in there. So, completely at your discretion if you would like to put any grace periods in your system. Once you do make any changes to this, just ensure you, you update to cement into your system, otherwise it’ll revert to whatever you previously had it.

[00:19:22] 
When we’re talking about booking rules, this is where you’re going to create them. So, create a new booking rule here. You need to place the sign in time. So, this is going to align with the session that you are wanting children to attend. So, if we’re talking about vacation care, for example, and that 12-hour sessions, you might have 3 booking rules with those 3 different session types. Now for my vacation care, I’m going to start children from 6am. So, they can sign in from 6am. That’s when we open. And then you need to put your sign in 2 times. So, you. How far into the session are you going to enable these children to be able to sign in? Generally, if this is a full day session or even a before or after school care, I would block sign in times 15 minutes before the session ends. So, if this is a 6am till 6pm session I’m going to block it from 5. 45pm. The reason why, and I’m not saying that families are going to come in at 5. 30 and then you finish at 6pm and they’re just going to have their children there for 30 minutes. But you don’t want families to be able to sign in for less than a 15-minute period because you’re going to run CCS errors. For CCS purposes, that you need a minimum of a 15-minute session. So, it’s just going to help you mitigate any CCS errors that might pop up. For example, a family might forget to sign their child in. It hasn’t been captured throughout the day. They come to sign them out. They’re quickly going to sign them in at, you 545 and then sign them out instantly at whatever time you’re going to run a CCS error. So, we want to block it. So, I’m going to do 545, that 15-minute period. But you can do whatever you’d like.

[00:21:10] 
All right, next and your sessions pull off age, So, it is really important to be paying particular attention to the age range, because currently when families are booking in on the Home app, it pulls based on the child’s age. So, they’ll be entitled to a session, based on that their age range meets the age range that you’ve placed on the booking rule. So, in the drop down, if I’m talking about vacation care, I could take children from five years, zero months, So, five years, zero months. And I can take children right up until they, the month before they turn 14. So, I’m going to place 13 and 11 months on here. So, once they turn 14, they can’t attend my vacation care anymore. So, this is the age range here. From here, which room does this apply to? So, this is going to be a vacation care session that I’m creating. And then based on that, I’ve selected vacation care, I’m going to see all my vacation care fees, which are against the room come up first, but you can type in and find any fee that you want to assign. But for this one, I’m going to assign. The final step in your booking rules is just applying to the days of the week. So, you could make a new rule for every day of the week. If you have a different set of rules that apply, Monday is different to Tuesday. That’s different to Wednesday completely at your discretion for this service. Our rules are the same for Monday through to Friday. So, they need to sign in at 6am. They’re blocked signing in from 5. 45. I can take any child from 5 years to 13 years, 11 months. They’re going to go into vacation care and everyone’s going to be charged $120 for the session. So, I don’t need to change this. If you want to, you could remove days here. You could re select them in here if you’ve made a mistake. Completely at your discretion. Once ready. Press on create rule and that rule successfully is now going to house in your existing booking rules. Down the bottom here, So, all of the booking rules that you hold for your service are visible in this list. You’ll be able to see what room they apply to here, the age ranges, the sign in and out timeframes, the days that they apply to, whether they’re active or not. Once you’re finished with a rule, or if you need to update a rule, you can just delete it. And then create the new rule and it will just delete from now. So, it doesn’t affect any bookings that were made against that rule historically, but in the future, that rule will not be present for families to select. You can also reorder your rules. So, moving the arrows up and down will reorder them. The order that they appear in for the families is based on the order that you have them on this screen. So, if you’d like them in a particular sequence, then you can reorder them and that’s how they’ll populate for your families. So, it’d be really great if you had, before school care, after school care, and then maybe vacation care. Keeping in mind, if you do room closures, So, if you’re closing your before and after school care during vacation care time, then your families are just going to see vacation care on the dates that they’ve selected.

[00:24:25] 
Easy. So, they are your booking rules in there. Excellent. Now let’s jump into promo codes. So, another feature for our essential customers is that you have the option of using promotional codes to really entice your families to pick up extra days. So, it’s really driving that casual booking and occupancy within your service, if required. If you come into financial down the bottom here, you’ll have promotional codes. Again, this is exclusive to our Essentials customers, So, if you aren’t on the essentials package, you will not see promo codes. It just won’t be on your system. If you would like to further discuss what this looks like and the essentials packaging that we do have, you can reach out to your account manager. If you’re not sure who that is, our support team would be more than happy to help you. In the system, when we log on to promotional codes, you’ll be able to see all of the ones that you currently house in your system, whether they’re upcoming, they’re expired, or they’re currently active. So, you’re going to have that full historic log. You do have the ability to type in a promo code name, and it will segment your view. You can also use the filtering options to filter your promo code. So, if you have quite a few in the system that you’ve used, you might filter based on active or upcoming. You could search by about you. You could really filter this view to whatever it is that you need it to be. If we’re wanting to create a promo code, however, we’re going to press on the plus add down the bottom right. You can give your promo code a name. It doesn’t need to be a unique name. You don’t want all your promo codes to have the same name because how are you going to identify which one they are? So, in here, I might call it end of year 2024. And then you want to give it a code, and the code is what your families are going to input on their Home app. You want it to be something quippy, easy for them to use or remember. You might put these onto vouchers that you’re handing out. So, just something really easy. So, for this one, I’m going to go EOY24.

[00:26:33] 
From here, we’re going to set our value. So, are we wanting to give them a percentage off their booking or a monetary amount? So, that’s completely at your discretion. If you’d like to give them, $ 5 off, $10 off, then you could do a monetary amount. You could give them a percentage as well. I’m going to do a 50 percent discount. I’m feeling really generous for end of year. So, 50 percent is what I’m putting in there and that’s what will be deducted off the session bookings that they make based on the stipulations that I’m going to place below.

[00:27:11] 
All right, we’re going to put our target date range. So, how long do we want this running for? What is our date range of operation? And this is the. Target date range being how, when they can input this. So, you might just give them a 2-week date range. So, for the next 2 weeks, any bookings that you make, it’ll be 50 percent off, for casual bookings. So, that’s the target date range for them to input into the system. The application date range is the dates that the code can be valid against. So, you don’t have to put a date range in here. They could just apply it for the next two weeks to any casual bookings that they make, or you could put the date range being the end date might be the end of the year. So, it’s only things that the casual bookings that they input for this year. So, again, completely up to you. So, the target date range, when the families can input these on the Home app. So, we might start it from today and end it in two weeks. That’s how long our promotion is running for. The application date range. So, what sessions can this go against? You can put this in here. So, you can block So, they’re not making, a casual booking with 50 percent off for the next however many months. You could block it if you need to. I’m going to put my start date as today and I’m going to run this as a 2-week promotion. So, this is going to end on the 7th. I’m not going to put an application date range in there. They can go through over the next 2 weeks. And they can do however many. What rooms do you want to attach this to? The room this doesn’t populate with your room names, this populates with your room types. So, when you’re setting up your rooms, you will select what type of room this is, and this is what this connects to. So, if you’ve selected it to be a vacation care room, a before or after school care room, you can go through and tick those. So, based on what you’ve selected in your room settings when you set up your room, what the room type is. So, I’ve selected those, that’s what I want it against. You can also set a redemption limit in here. So, the number of unique children whose bookings can be discounted. So, if I just want like the first 10 children making a booking to be able to redeem this, I could put 10 as my limit in there. You don’t have to put a limit, it just opens it up to everyone. It’s really at your discretion. I might put five for this example. And then hit create.

[00:29:56] 
All right, So, we can see that one’s instantly gone active because it starts today. I’ve created it today. It’s starting today. It’s active. For anything that you’ve selected in the future, then you will have an upcoming status. Anything that was historic, you’ve got the expired status in there. In this view, you will be able to have just the highlights of what these promo codes are, how long they’re running for, what their value is, how you’re measuring these. If you would like, to have these in report format, you absolutely can otherwise you’ll be able to press on them and it actually gives you the details and who has redeemed these as well. So, if you want to see who’s redeemed the promo codes, you can go down the bottom here and it will let you know which child. So, you’ve got a lot of information in your promo codes. Excellent.

[00:30:49] 
So, just to like recap, we’ve gone through our app settings. We’ve gone through room settings. We’ve gone through room closures. We’ve talked about booking rules. We’ve talked about promo codes. We are now going to dive into the Home app. So, I’m going to show you from a family perspective, what these features look like and how they’ll make their bookings. So, we’ll look at the casual we’ll look at reoccurring and then we’ll go through a cancellation. And then I’ll also show you how to add the promo codes to any of those bookings that they’re making. And then we’ve got Q&A time.

[00:31:22] 
All right, let me just share my Home app with you. Okay, So, for families coming into the Home app, they’ll be able to select on bookings, which when they first log in, they come into the sign in and out screen. So, it’s the tab to the left directly next to sign in and out. This is what it will look like for them. So, they get a calendar in here, which shows them their bookings that they currently have, So, any green sorry, any orange solid circle above a date indicates that there is a session booked. For families, they have one Home app, but if their children attend multiple services, they can see all of the data for all of the services and children in one place. If they do want to segment their view, just up the top right, they can press on the centre initials and they can swap between if they would like to. Otherwise, when we’re talking about making a new booking or cancellation, at the top right, they’re just going to press on plus new, and then they can select from the one of two, So, booking or cancellation. Let’s go through bookings first. So, if I press on booking, bookings are made against an individual child, So, they can’t make for multiple children in one request. They need to select an individual child at an individual service and book for them. So, in the dropdown here, it’s going to let them know based on the provider that they’re logged into, all of their children, and the service name will be directly underneath. So, if I go to Darla at my Little Sprouts OSHC, that’s who I’m going to be making these bookings for. In the dropdown when it says where, based on the booking rules that I have in Little Sprouts, these are the sessions that are available for Darla. So, we’ve got before school care, we’ve got the vacation care 9, 10 and 12 hours. We also have an excursion one in there and then she’s got after school care accessible. For this example, I’m going to use the vacation care 10 hour. And then it’s going to ask them based on that I have casual and reoccurring turned on as features. If you don’t have them turned on, they won’t have these as an option. They’ll only have the one that you’ve toggled on as an option. But do I want to create casual bookings or am I requesting a reoccurring session? For this example, let’s go through casual first, and then under when, we’re going to select our dates. Now, it doesn’t let them double up on a booking, So, if they already have a session booked, that would overlap with the time that I’ve created. For example, I’ve selected vacation care 10 hours. If I already have, a before and after school care session on the days, I can’t have the vacation care, it’s going to duplicate. Or if you’ve done room closures that obviously won’t select won’t have an option to select from a room that’s closed. So, if we go forward, any day that’s highlighted in white is a session that either we have availability for, and I don’t have a booking against. So, it’s open and Darla is able to be secured in those sessions.

[00:34:40] 
Because we’re talking about casual, there has, there doesn’t need to be a pattern in here. They can select any days that they require. So, for Darla, these are the random ones that I require. Once I’m happy with my date selected, I can press on save. And then based on the details that I’ve put in this new casual booking request, I can press on review. In the review page, it’s going to confirm the child that I’ve selected and the service that this is against. It’s going to confirm the room and then the session. The key highlight in here is the session hours and the fee that we’ve assigned, So, the family’s going to be able to see that. Based on what I’ve selected, I can see the dates. So, the day and the dates of the sessions that I’ve requested. So, I can see all of those in there. If there were any dates that I was wanting that aren’t available, it doesn’t allow them to book. So, if they are wanting a date and you have no capacity and they either need to reach out to the service and then just see if there is any wiggle room, or they can just keep logging back into the Home app, hoping that somebody cancels their session and a space becomes available. Down the bottom it’s going to give them the price details. Now this is full fee, So, based on that the session is $120 and we’re doing 7 sessions that’s 840 total, we do not display CCS in here. CCS is subject to change. CCS could change, being that we’re in October and I’m making sessions for January, their CCS entitlements could change. So, CCS will come off of these sessions based on their entitlements. When the session gets closer and obviously the billing window opens up, they’ll be able to see CCS that’s applied. But the family is going to agree based on full fee. And then finally, you’ll see the promo code in here. So, if we wanted to add a promo code, I could do that in here just by typing the promotional code, hit apply. And then if that code was valid, it would go into the system. I don’t think I extended the dates out to next year. I think I ended it for this year. So, because they’re making sessions for January, unfortunately, that promo code is not applicable.

[00:36:56] 
Once ready, they can hit confirm. From a family perspective, they’re going to see this confirmation page, but they’re also going to receive all of this information in an email, which you’ve just heard that I’ve received. So, everything that they can see on the screen, they get in the confirmation email, but it’s also confirmed on here. Once they press on done, if we move forward to January, we’ll also be able to see by pressing on any of the dates that we’ve got the sessions booked in for Darla, they were confirmed. So, a really easy way for them to make casual bookings. Again, you can see how important it is to have your booking rules, promotional codes, et cetera, all up to date, just So, the flow is very streamlined and easy for your families.

[00:37:39] 
All right, let’s go through a reoccurring booking next. So, pressing on the plus new booking again against the child So, we can go through and select our child, and then which sessions are we wanting to book in for. When we’re going through what, So, what sessions are we looking at for this child, I’m wanting to make a reoccurring session for this child. And then when we go into when, it looks a little bit different. Because we’re talking about reoccurring, this will be the same sessions week on. Week on week So, at the top, I’m going to put my start date. So, when do I want this running from? I might want to start this from November 1st, being tomorrow and when do I want this to end? I’m putting the request in until January when my child starts back at school. So, maybe I want to do Fridays up until January or whatever works for me. All right. So, once they’ve got their date range in there, it’ll look like this. From here we can select the days. So, what days am I wanting to add? If this child is already attending Monday, Tuesday, and they’re wanting to add a Wednesday, then they could just select Wednesday. You can see that we’ve blocked Saturday and Sunday based on that your service doesn’t operate Saturday and Sunday. So, they can’t select that. Maybe in this instance, I might do all day, So, I’m going to select all of those. Once ready, I’m going to press on save and similar to your casual flow, we’re going to hit review. In the review screen, again, it’s going to have the child and centre details, So, just making sure that’s correct, that the child’s correct and the service that we’re requesting this from is correct, that the room is correct, being after school care, and the session we’ve selected, again, is the one that we’re wanting. Based on that, they’re going to see their date range that they’ve requested and the days that they’re wanting. The total number of bookings will populate, So, I can see that there are 64 requested. And then you can see directly underneath that there is 1 date that is unavailable. And if I press on that, it’s going to let me know Tuesday, the 24th of December, the room is closed and there is no capacity. This session will not be booked for that date. The rooms closed, there’s zero capacity for them to be able to secure that. But outside of that one available, we do have 64 that are available. So, 36 times 64, we’ve got the total in there. Again, if they’ve got their promo code, they will be able to add it in. Hit apply and for any sessions that would be applicable to receive the promo code, you can see on there, we’ve got promo code applied 50 percent and I’m saving $90. So, it’s going to let me know the total without the promo code than the total less the promo code in there. Once I’m ready, I can hit on confirm. Again, I’m taken to the booking confirmation page, So, I can see all of those details, but they will also be emailed to me. So, everything that they see on here will be emailed. Very easy for families to create casual or reoccurring bookings through the Home app, but it just, again, it shows you how important it is to have those booking rules and promo codes and those features toggled on correctly.

[00:40:57] 
The last feature that we’ll run through is the cancellation. So, pressing on new and cancellation again, it’s on a child-by-child basis. So, if I’m wanting to go in and select my child, I can select my date range in here. So, I might be selecting from November 1st, and I might want to delete until. December 1st. So, we’re going to do a whole month. What days or sessions are they wanting to delete? They could just be deleting Monday. They could delete all of them or cancel all of them, sorry completely at their discretion. And then what sessions is it that they’re wanting to delete? Based on what the bookings are in the system for the child that I’ve selected, they have a before and after school care session booked. For this, I’m only wanting to delete before school care. They could select both if they want, but I’m just going to do before school care. Once ready, we’re going to preview. This is all of our sessions in here, So, it lets us know what our sessions are. Because we have met the requirements of the room that I’ve selected in terms of the cancellation requirements I can delete that or cancel all of these sessions, sorry and they will be deleted off Master Roll So, I won’t be charged for them because I’ve met the requirements of that cancellation notice period. If I hadn’t met the requirements, then I would see an additional space up the top here and it would let me know any sessions that I cannot delete and therefore, or sorry, cannot cancel and therefore they would remain on Master Roll but I could opt to mark them as absent to indicate that my child would not be attending. Once they’re ready, they can quickly select all, or if there is a date that they want to keep, they can untick it and they’ll be able to keep those dates from this screen. So, they have full autonomy in this screen to be determining what sessions still that they require for their child. Once ready, they’re going to hit save. They’re going to come to the review stage. So, again, that review is very important, similar to the confirmation pages that you have in booking screen, So, it’s the child and the service, the room, the session. If they drop down, they can see all of those session types based on what they’ve selected. It’s going to let them know their total fee will be 0, because these sessions will be removed off Master Roll and they won’t be charged for them. However, if there was any sessions that they didn’t meet that cancellation notice period for it would give them the total that they would still be paying for those sessions. From there, they can put a comment in. So, you would be able to see this on the Office system. So, they might put in there, going on a notices holiday, extended sick leave, whatever the reason is, they can pop it in. Once ready, they’re going to hit confirm. They’re taken to a confirmation page that looks like, but they also receive an email with all of this information. So, really easy for families to be going through and managing their bookings in your system. Gives them a lot of flexibility and a lot of autonomy in their session bookings but they are stipulated and informed by the rules that you have placed in your system. So, it’s a really great time saver for administrators. Definitely if you aren’t using these features, I would love for you to consider them because they have been made with OSHC in mind.

[00:44:26] 
Perfect. All right. That is all of the features that I wanted to walk through, So, let me take a couple of minutes to go through Q&A and just answer your questions live. I appreciate everyone who has come to today’s session. It was a long one, but hopefully well informative for you.

[00:44:47] 
All right, in the Q&A if we get a call to say a child is absent and we change it through admin, can families see this in the app?

[00:44:56] 
Yes, they can. So, for your families, again, in their Home app, they can see the booking screen. So, if you go through and move their child to absent for the day, if they press on that session, it will indicate that their child is absent for the day. So, they absolutely can see it. They don’t get notification around it if they haven’t submitted through Home app, but they can go through and see that. If they download their statement as well, they’ll be able to see on the statement that their child was absent. Really great question. Thank you So, much for that one.

[00:45:30] 
There are no other questions. So, if anyone else does have any, I’m So, happy to answer them now. Just pop them through Q&A. Can I answer live for you? Can’t see anyone typing.

[00:46:01] 
Okay, perfect. I can’t see anyone typing. So, I’m going to assume that we don’t have any further questions. I want to thank everyone So, much for coming today. We love running these webinars. If there are any topics that you would like us to run in the future, in terms of webinars, please let us know. You will get a feedback form after the session. So, this afternoon or tomorrow morning. So, please let us know if there’s other topics that you want us to be covering. We love engaging with you. We love running product sessions around things that are really valuable to you. So, your feedback is really key in making sure we’re delivering what you require.

[00:46:37] 
Excellent. Thank you all So, much for your time today. Have a great afternoon and I’ll see you at our next session. Bye.