COVID-19: ECEC Webinar (07 Apr) Recap

COVID-19: Understanding the Business Continuity Payment

We encourage you to also read the ECEC Relief Package FAQs.

The Australian Government has made the decision to introduce a new payment under the Early Childhood Education and Care Relief Package.

  • Submissions not accepted between April 6 – June 28
  • CCS and ACCS payments suspended
  • Business Continuity Payment of 50% ‘normal’ fee revenue

Submissions requiring late submission or variance can be actioned post June 28, 2020. The New Child Care Package aims to work in line with JobSeeker to help services who are feeling the impact of COVID-19. 


You will be opted in for business continuity payments but services are still obligated to follow government guidelines

  • Stay Open– Your service must stay open with at least one CCS enrolment remaining active. You must continue to offer care to families who wish to access it
  • Don’t Charge– You are not permitted to charge parents any fees for care between the period of APRIL 6 to JUNE 28. You may waive gap fees for between MARCH 23 and APRIL 5 only
  • Compliance– All other compliance requirements remain in place. Continue to issues CCS enrolments for children and keep all other records


  • Automated submissions have been stopped
  • All other CCS functions, like enrolments and payments, will continue
  • Statements have been updated to remove fees for bookings 
  • Booking summary will continue to show sessions with $0 fees
  • Working with the government to clarify and update
  • Regular updates 
  • Continued compliance

Further information can be found in the ECEC Relief Package FAQs.

Further information

  • Visit the COVID-19: Childcare Resources for latest news updates, understanding your responsibilities are to parents & children during the COVID-19 pandemic, when you should close your service, and how to get financial advice & assistance, and other key childcare-related information. 
  • Please visit the Department of Education, Skills and Employment Frequently Asked Questions for more information for providers and services and Coronavirus (COVID-19) for the latest education and training sector fact sheets.
  • The CCS Helpdesk is available to assist with information for services to help them manage the impacts on their business. Please email the CCS Helpdesk on, send in your query via an online form or call 1300 667 276 between 9.00 am — 5.00 pm (AEDST), Monday to Friday. 

Please make sure that if you are a child care provider or service you have subscribed to receive communications from the Department of Education, Skills and Employment.